Tuesday, December 23, 2008
Holidays at the fish market
We all find ourselves on the brink of greatness. On the brink of seafood serenity, on the brink of stupendous shipping, on the brink of a helluva holiday..........
on the brink of a day off!
Of the past 14 days, a majority of us have shown up every single day to work 12 hours. I'm sure there are nurses and doctors out there saying "wah wah wah" but hey, alls we know is fish, yelling, cutting, lifting, shoveling, and answering the phone with a credit card in our mouth, a fish in the hand and five different numbers in our head. We are multitasking masters and good god it's time for a day off.
Shipping has gone well, and the mantra of "controlled chaos" has rung true. With two computers, four phone lines and 14 guys running around, we have moved a helluva lot of seafood over the past 14 days. We are humans and mistakes happen, but for a group of young guys who gather at 6:30am everyday in 28 degree, snowy weather for two solid weeks is pretty amazing.
Our "box manager" Tyler has made sure each one is equipped with styrofoam, tape and the proper newspaper. Our shipping manager Jeremy has been tracking down UPS boxes like a wild game hunter in the rainforest. And yes, oh yes, Ryan Yokoyama has been working the phones like a seasoned family business owner (his dad is the manager and his uncle owns the joint!) assuring people their holidays will go off with the least amount of hitches that we can help.
"it's fun to experience a Christmas at the shop without having to make boxes, I've finally arrived!" he says.
With the weather playing a huge role in much of the country this December, we at the market have shown up keeping normal hours every day as if the city of Seattle was not shutting down their airport, bus system and many other municipal duties.
"It's not the damn apocalpyse," says Scott the driver "it's just snow. I gotta get to the aiport!"
With many customers having been very understanding, our preferred carrier UPS has gone above and beyond. When Seattle claimed the "worse storm in over 30 years", we had a chain-clad truck at our shop a day early collecting packages for the following morning.
"Dude, I just got a call from someone in New Mexico. We shipped their stuff yesterday, it went to Louisville and they had it by noon today. That's crazy!" Anders says in our morning huddle. "UPS called and said all things that may not have gotten there, they are automatically updating to Saturday delivery," says Jeremy. We hope it is comforting to every single one of our customers that we are all stretching to make this holiday go well. We work hard, our suppliers work hard, our shippers work hard, we want a seamless, happy holiday.
We stand on the brink of a great Christmas eve and hope our seafood finds its home with you and your loved ones.